Data & Impact
How did the DCC provide support to
community members in 2025?
URGENT SUPPORT & FOLLOW UP
In the first 2 1/2 years of operation (September 2023-March 2026), the DCC had 17,360 engagements with community members and provided services to more than 2,149 people.
RELATIONSHIP BASED CARE
Since opening in September 2023, the DCC has received 3,018 calls for service and welcomed 13,737 visits to its community space.
PUBLIC SAFETY COORDINATION
The DCC launched a coordinated partnership with Northampton Public Safety Dispatch in March 2025. In August 2025, 11% of calls received by the DCC were from Northampton Public Safety Dispatch.
Keep Scrolling for Program Highlights!
For more information about the DCC's community impact and engagement, read the 2025 Impact Report.
DCC Program Highlights
Community Anchor Space
The DCC Community Space provides a safe, supportive environment where community members can stabilize during challenging moments, access resources, and connect with ongoing support services, reinforcing the DCC’s commitment to holistic care.
Comprehensive Community Support
Community Responders utilize person-centered and trauma-informed practices to offer conflict resolution, de-escalation, and mediation services, providing effective safety interventions rooted in care. In 2025, the DCC de-escalated over 339 conflicts.
Personalized Wellness Checks
DCC’s Community Responders are skilled in providing wellness checks focused to individual needs, ensuring people receive the help they need promptly.
Proactive Community Engagement
DCC Community Responders engage in proactive outreach efforts, offering early assistance to connect people to necessary support services and prevent crises from occuring.
Resource Connection
The DCC plays an instrumental role connecting community members to vital services, from mental health support to assistance meeting basic needs such as shelter, food, and clothing. Community Responders work diligently to ensure equitable access to resources.
Multi-Agency Collaboration
The DCC has formed strong partnerships with local organizations such as Craig’s Doors, MANNA, Eliot Community Human Services, Hilltown Community Health Care, Clinical & Support Options, and Tapestry. These partnerships help deliver comprehensive support in areas like healthcare, shelter, harm reduction, and mental health services.
