Welcome to the DCC
The Division of Community Care (DCC) is a pioneering public health-led initiative to provide an additional response for community members who need immediate help with personal challenges. The DCC operates with a person-centered and trauma-informed approach to provide emotional support, de-escalation, collaborative problem solving, advocacy, and resource connection for individuals experiencing homelessness, emotional distress, difficulty meeting basic needs, struggles with substance use, and conflict within the City of Northampton.
Our dedicated team of Community Responders provides immediate, on-the-ground assistance and connects individuals with necessary resources, ensuring comprehensive support.
By leveraging the extensive resources and expertise of the Northampton Department of Health and Human Services (DHHS), the DCC ensures that services are accessible, equitable, and effective. We are dedicated to maintaining a trauma-informed, culturally responsive, and anti-racist approach in all of our interactions.
Person-Centered and Trauma-Informed
Response and Support
Community Responders are available Monday through Friday 8:30 am to 4:00 pm.
Visit the DCC Community Space:
1 Roundhouse Plaza, First Floor, Northampton MA
Walk in for in-person support and resources.
Call or Text: (877) DCC-0413 for immediate assistance, support, or to speak with a Community Responder.
Mission & Vision
The Division of Community Care (DCC) is dedicated to providing person-centered and trauma-informed support. We aim to support individuals that have experienced or are currently experiencing difficult and traumatic circumstances in their lives. The DCC is focused on assisting people in the community with addressing racial and social inequities, identifying and accessing resources to meet their needs, and providing ongoing support.
The Division of Community Care (DCC) envisions a community where every individual has equitable access to the resources and support they need to thrive. We strive to foster trust and build long-term relationships within the community, ensuring that all community members feel safe, supported, and empowered. By integrating public health principles and promoting inclusivity and cultural competence, we aim to transform the way our community addresses and responds to crises, ultimately enhancing overall health and well-being.
DCC Community Impacts
URGENT SUPPORT & FOLLOW UP
In 2024, the DCC engaged with community members a total of 5,604 times and provided services to more than 754 people for the first time.
RELATIONSHIP BASED CARE
In 2024, the DCC welcomed 4,814 total vists to its Community Space.
RESOURCE CONNECTION
From September through December 2024, the DCC offered emergency housing and shelter navigation support 185 times, and helped community members access long-term resources such as health insurance, food, harm reduction, employment assistance, and mental health services 389 times.
Contact DCC
The DCC is open Monday through Friday 8:30 am to 4:00 pm.
Visit the DCC Community Space: 1 Roundhouse Plaza, First Floor, Northampton, MA 01060
Walk in for in-person support, resources, and assistance
Call or Text: (877) DCC-0413 for immediate assistance, support, or to speak with a Community Responder
Email: dcc@northamptonma.gov for resources, questions, or additional information.